Return Refund Policy

Return & Refund Policy

Effective Date: July 29, 2025

Thank you for shopping with PINK PULSE. We want you to be completely satisfied with your purchase. If you're not, we offer a 14-day return policy, subject to the terms below.

1. Return Eligibility

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

  • Item must be unused, unopened, and in original packaging

  • Must include proof of purchase (order number or receipt)

  • Item must not be damaged or show signs of use

Note: For hygiene reasons, we cannot accept returns on personal care or beauty products (such as facial massagers and IPL devices) that have been opened or used.

2. How to Request a Return

To start a return:

  1. Contact us at support@pinkpulse.co.uk with your order number and reason for return.

  2. We will respond within 1–2 business days with return instructions.

  3. You must ship the item back to the return address provided. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. Refunds

Once we receive and inspect your returned item:

  • If approved, we will issue a refund to your original payment method within 5–7 business days.

  • You will receive a confirmation email once your refund has been processed.

Shipping costs are non-refundable (unless the return is due to our error or a faulty product).

4. Exchanges

We only replace items if they are defective or damaged upon arrival. Contact us within 48 hours of receiving your item at support@pinkpulse.co.uk with photos and a description of the issue.

5. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

  • Contact us within 48 hours of delivery

  • Include a clear photo of the damaged/incorrect item

  • We will offer a replacement or full refund (including shipping costs)

6. Non-Returnable Items

For hygiene and safety reasons, the following are non-returnable:

  • Used personal care items (e.g. facial massagers, IPL hair removal tools)

  • Opened fitness accessories

  • Gift cards (if offered)

7. Contact Us

For return questions or support, reach out to:

Email: support@pinkpulse.co.uk
Website: https://pinkpulse.co.uk